Forum Discussion
Having Apple Relay (a type of VPN) enabled prevents the VM Connect app from working.
Do be aware the Connect app has many reports that it does not contain any way to request or order VM Pods which often results in customers spending hours on the phone to VM and suffering weeks of frustration when VM Pods that are promised verbally fail to materialise.
I'd suggest order a decent retail Wi-Fi Mesh with enough nodes to cover your home,
and then you can have it delivered and installed as soon as you like & it is yours to use with any ISP.
- 7dials6 months agoTuning in
Thanks and sorry for the late acknowledgement – VM email sends my Community notifications to spam!
I don't have Private Relay enabled, but thanks for guiding me to check.
In the end I phoned customer support and went through it all with an agent who ended up as baffled as me. But he offered a simple fix: sending me a wifi pod, which I qualify for under my contract, without going through the VM Connect process.
A verbal promise like the ones you warn about, but I did get him to put a note on my account about it, so we'll see ...
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