Forum Discussion
I have installed a Wi-Fi extender and the speed in the Kitchen is better at 8Mbps and the Living Room 15Mbps but still below the advertised 30Mbps. I should be able to order a Wi-Fi pod on my package for free but the website keeps asking me to change my package rather than just letting me ticking a box for one to be sent. The website says to contact customer services and we all know what happens there.
- Kath_P6 months agoForum Team
Hi Gavlar6,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your WiFi connection. The WiFi speed guarantee is not applicable when using a third party booster I'm afraid. This would need to be removed from the equation.
In terms of getting a WiFi pod ordered, this is something we can help with. We'll just need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
- Kath_P6 months agoForum Team
Hi Gavlar6,
Thanks for sticking with me via private message.
We're happy that we were able to get things resolved for you however if you do have any further issues, pop back and let us know so we can help further.
Many thanks,
Related Content
- 3 months ago
- 4 months ago
- 3 months ago