Forum Discussion
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.
NOTE - I STRONGLY recommend using a wired connection directly to the Hub when accessing the admin console.
- buchosmambo7 months agoOn our wavelength
Thanks Adduxi but I am using wired connection to the laptop and it gives me the same result as whine on WIFI which is blank page with that "sunshine" alike icon. This happened to me last year and pinhole reset did not help...and reconnecting the pods was absolute nightmare.... not to mention that VM Connect app takes days to reload after that reset. I will give it a go now...
- Adduxi7 months agoVery Insightful Person
Do NOT use the Connect app at this point. There are several threads here that would suggest the app is the cause of problems. I would uninstall the app and work on the admin console for the time being. Once you have sorted out your issues, it's up to you about using the app.
- buchosmambo7 months agoOn our wavelength
Wow well that went well 🙂 Pressed it for 60s and literally nothing happened - even the broadband hasn't disconnected itself while I was doing 60s reset. I dont think it actually worked TBH - I know I pressed it because I felt the click but in my view nothing happened......
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