Thank you for this.
Virgin support have been absolutley clueless everytime I mention kernel panic to them, nobody even seems to understand what the kernel is.
I am equally clueless about Docsis, do you think the best bet is to try and get an engineer out?
Hi Annuity8524,
Thanks for coming back to us on this one. Before we can arrange an engineer, we still need to go through the usual diagnostics. We've not been able to locate your account based on your forum credentials. We will need to confirm some information with you in order for us to proceed with checks.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
