Hi Dan-C06,
Thanks for your post, welcome to the Community Forums.
Sorry to hear you currently have a red light on your Hub. Sometimes, the white LED light can turn an orangey colour, however this is still quite distinct from the red colour it turns to indicate when the Hub is overheating (for Hub 3s specifically).
Can you please confirm:
- If you have a Hub 3, if not, what Hub you have
- If the Hub is in an upright position and in a clear and open space
- If you have performed a factory reset
We can go from there 😊