Forum Discussion

Wozza2202's avatar
Wozza2202
Joining in
2 years ago

Salus iT500 won't connect to wifi

Hi I have currently moved from Sky Broadband to Virgin. However I have a salus iT500 thermostat that runs via the internet. I can't seem to get this to connect to my internet via ethernet. It state...
Daniel_Et's avatar
Daniel_Et
Forum Team
2 years ago

Hi Wozza2202 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

Have you tried reaching out to Salus' Technical Support team regarding this matter? You can do so by clicking here. 

Thank you for your support Client62 👍

Regards,
Daniel

Wozza2202's avatar
Wozza2202
Joining in
2 years ago

I’m still no further on

the hub will not recognise the device connected by Ethernet and when I rang virgin they said I had to pay to get support

i I am going to cancel my virgin broadband if this isn’t sorted as I’m still in my first month 

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 years ago

    Which HUB do you have?

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago
    Wozza2202 wrote:

    i I am going to cancel my virgin broadband if this isn’t sorted as I’m still in my first month 

    Yup cancel or buy a cheap 1Gb switch just for that device

  • paulduckers's avatar
    paulduckers
    Joining in
    2 years ago

    Hi, did you ever get this resolved? I have the exact same issue, thanks