Forum Discussion

vsharma81's avatar
vsharma81
Tuning in
2 months ago

Red light on Virgin Media 3 hub - can I get the box replaced?

Hi there, I've got a Virgin Hub 3. My internet access is fine but I have a solid red line on the front of my box which has been on there for months. I've done a reset of the box but the red light is ...
Vikki_M's avatar
Vikki_M
Forum Team
2 months ago

Hi vsharma81,

Thanks for your post and welcome to our community. 

I'm sorry to hear you have a constant red light on the hub.

We don't charge to replace a hub if there is a fault. We're sorry for any incorrect information received.

I'll send you a private message now to arrange an engineer for you.

Please look out for the envelope in the top right of the page and pop back to me when you can.   
 

 


 

vsharma81's avatar
vsharma81
Tuning in
2 months ago

Thank you very much for this Vikki. I've replied to your private message. My message notifications on my e-mail are going to spam hence the late replies but hopefully can sort a day and time in which to provide you with info as requested. Thank you!

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 months ago

    Hi vsharma81,

    Thank you for joining me in a private message.
    I'm happy we were able to reach a resolution together 😊
    If you have any further questions or concerns, please pop back to us here on the community forums and we'd be happy to help.
    Take care.