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KAWARON's avatar
KAWARON
Joining in
7 months ago
Solved

Red light on Hub 3

Hi, I have had the red light on constantly on the Hub 3 for a couple of weeks and it feels hot to the touch. When using the mobile phone through the wifi it sometimes disconnects for no apparent rea...
  • Sephiroth's avatar
    7 months ago

    The Forum Team will take this seriously when they get to this thread.  However, the Hub 3 will be a fire risk, as you obviously fear.  For what my opinion is worth,  the Hub should not be used nor connected to the mains.  If you have no other means of Internet access, then operate the Hub 3 in front of your eyes and turn it off when you are not using the Internet.  Have a fire extinguisher to hand.  All very dramatic, but an electrical fire is a possibility when the Hub 3 is hot and the red light is on.

    I'll now break Forum etiquette:

    @FORUMTEAM

    VIRGIN MEDIA WILL BE AT RISK IN LAW IF THE OP (OR ANY OTHER RED LIGHT REPORTER) SUFFERS ANY MATERIAL DAMAGE AS A RESULT OF THE RED LIGHT ON THE HUB 3 AND THE VERBAL ADVICE RECEIEVED FROM THE HELP LINE BY THE OP.  PLEASE TAKE THIS MATTER PUBLICLY UNDER YOUR WING AND RAISE THIS THROUGH YOUR MANAGEMENT TO APPROPRIATELY HIGH LEVELS.

    YOU ALSO HAVE THE OP TO DEAL WITH.  PLEASE PROVIDE THE OP WITH THE CORRECT ADVICE AND ARRANGE SWIFT REPLACEMENT OF THE HUB 3 WITH ANYTHING BUT A HUB 3.