Yeah Virgin employees are horrible people who lie constantly and prefer to mess you around for days rather than just spending half of the time fixing their failures.
You have to open a formal complaint to get anywhere: https://www.virginmedia.com/help/complaints
After 8 weeks you can escalate to the Ombudsman, which is the first time they'll actually try to fix anything in my experience.
Make a complaint to OfCom too while you're at it, for recording how terrible Virgin is: https://www.ofcom.org.uk/complaints
"Yeah Virgin employees are horrible people who lie constantly"
The ‘Virgin employees’ you refer to a mostly offshore contractors, but those VM employees on the board do not fall into this category.
