I'm getting constant packet loss, which I think is why my upload speed is none existent (1000/100 package) I work from home and need the upload just as much as I need the download.
3 engineers later, telling me all the wiring and router are fine, I'm still having the same issue. What can I do at this point but not renew my contract and try my luck elsewhere?
| 06-11-2025 07:02:22 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC[REMOVED] |
| 06-11-2025 07:02:22 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED] |
| 06-11-2025 06:50:21 | notice | GUI Login Status - Login Success from LAN interface |
| 06-11-2025 06:50:12 | notice | GUI Login Status - Login Fail from LAN interface |
| 06-11-2025 06:40:37 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC[REMOVED] |
| 06-11-2025 06:40:37 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED] |
| 06-11-2025 06:40:34 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
| 06-11-2025 06:40:28 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED] |
| 06-11-2025 06:40:28 | warning | Dynamic Range Window violation |
| 06-11-2025 06:40:28 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] |
| 06-11-2025 06:40:28 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] |
| 06-11-2025 06:40:28 | warning | Dynamic Range Window violation |
| 06-11-2025 06:40:23 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC[REMOVED] |
| 06-11-2025 06:40:19 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC[REMOVED] |
| 06-11-2025 06:40:17 | notice | Honoring MDD; IP provisioning mode = IPv4 |
| 06-11-2025 06:40:11 | critical | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC[REMOVED] |
| 06-11-2025 06:39:46 | critical | No Ranging Response received - T3 time-out;CM-MAC[REMOVED] |
| 06-11-2025 06:39:31 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REMOVED] |
| 06-11-2025 06:39:28 | warning | ToD request sent - No Response received;CM-MAC[REMOVED] |
| 06-11-2025 06:39:01 | warning | MDD message timeout;CM-MAC=[REMOVED] |
| 06-11-2025 06:26:19 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC[REMOVED] |
| 06-11-2025 06:26:19 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED] |
| 06-11-2025 04:40:12 | notice | GUI Login Status - Login Success from LAN interface |
| 06-11-2025 04:38:34 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC[REMOVED] |
| 06-11-2025 04:38:34 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED] |
| 06-11-2025 04:38:30 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
| 06-11-2025 04:38:24 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC[REMOVED] |
| 06-11-2025 04:38:24 | warning | Dynamic Range Window violation |
| 06-11-2025 04:38:24 | warning | Dynamic Range Window violation |
| 06-11-2025 04:38:24 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] |
| 06-11-2025 04:38:24 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC[REMOVED] |
| 06-11-2025 04:38:19 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC[REMOVED] |
| 06-11-2025 04:38:16 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC[REMOVED] |
| 06-11-2025 04:38:14 | notice | Honoring MDD; IP provisioning mode = IPv4 |
| 06-11-2025 04:38:03 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC[REMOVED] |
| hannel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
|---|---|---|---|---|---|
| 1 | 331000000 | 7.7 | 40 | QAM 256 | 25 |
| 2 | 139000000 | 10.5 | 40 | QAM 256 | 1 |
| 3 | 147000000 | 10 | 40 | QAM 256 | 2 |
| 4 | 155000000 | 9.6 | 40 | QAM 256 | 3 |
| 5 | 163000000 | 9.5 | 40 | QAM 256 | 4 |
| 6 | 171000000 | 9.7 | 40 | QAM 256 | 5 |
| 7 | 179000000 | 9.6 | 40 | QAM 256 | 6 |
| 8 | 187000000 | 9.4 | 40 | QAM 256 | 7 |
| 9 | 195000000 | 9.4 | 40 | QAM 256 | 8 |
| 10 | 203000000 | 9.4 | 40 | QAM 256 | 9 |
| 11 | 211000000 | 9.3 | 40 | QAM 256 | 10 |
| 12 | 227000000 | 9.3 | 40 | QAM 256 | 12 |
| 13 | 235000000 | 9.4 | 40 | QAM 256 | 13 |
| 14 | 243000000 | 9.2 | 40 | QAM 256 | 14 |
| 15 | 251000000 | 8.9 | 40 | QAM 256 | 15 |
| 16 | 259000000 | 9.1 | 40 | QAM 256 | 16 |
| 17 | 267000000 | 9 | 40 | QAM 256 | 17 |
| 18 | 291000000 | 8.3 | 41 | QAM 256 | 20 |
| 19 | 299000000 | 8.2 | 40 | QAM 256 | 21 |
| 20 | 323000000 | 7.7 | 40 | QAM 256 | 24 |
| 21 | 339000000 | 7.6 | 40 | QAM 256 | 26 |
| 22 | 347000000 | 7.3 | 40 | QAM 256 | 27 |
| 23 | 355000000 | 7.3 | 40 | QAM 256 | 28 |
| 24 | 363000000 | 7.2 | 40 | QAM 256 | 29 |
| 25 | 371000000 | 7 | 40 | QAM 256 | 30 |
| 26 | 379000000 | 6.8 | 40 | QAM 256 | 31 |
| 27 | 387000000 | 6.8 | 40 | QAM 256 | 32 |
| 28 | 491000000 | 5.1 | 40 | QAM 256 | 33 |
| 29 | 499000000 | 4.6 | 40 | QAM 256 | 34 |
| 30 | 507000000 | 4 | 40 | QAM 256 | 35 |
| 31 | 515000000 | 3.8 | 40 | QAM 256 | 36 |
| Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
|---|---|---|---|---|---|
| 0 | 49600000 | 40.3 | 5120 | QAM 64 | 1 |
| 1 | 43100000 | 39.8 | 5120 | QAM 64 | 2 |
| 2 | 36600000 | 40.3 | 5120 | QAM 64 | 3 |
| 3 | 30100000 | 39.8 | 5120 | QAM 64 | 4 |
| 4 | 23600000 | 39.8 | 5120 | QAM 64 | 5 |
Forum TeamHi OliverBrit
Welcome back to the Community Forums.
Sorry to hear of your service concerns. We can see that you've another thread open that you're receiving support on.
We ask Community members not to open multiple threads on the same issue. This is so we can offer help and advice within one space and save from any confusion and repeated requests that can cause issues on the account, which may delay any resolution. This also helps other members in finding all the support they need in one space, should they have similar questions/concerns.
Should you still need support on this, please respond to your already opened thread where we are already assisting you with this concern.
