PON ID Issue
I have had visits from four separate engineers to resolve this issue with my 5x Hub and each time they say that my connection is fine, but my account has not been built correctly and I’m missing a PO...
The PON ID not-connection issue (with a long delay to resolve) has been mentioned many times on here. VM support seems to be clueless about what is involved to remedy it so keep sending out VM tech's who are also unable to fix. In this past topic
the unlucky customer called VM's bluff and put in a cancellation which resulted in the 'right' sort of tech being sent out.
Cancelling might bring about some action from VM but VM is such a chaotic sort of enterprise that it could just result in them processing a cancellation for you.
