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jdtswan's avatar
jdtswan
On our wavelength
23 days ago

Pod is dead

Hi everyone

My WiFi pod has suddenly ceased to function, I've gone through every diagnostic I can think of, I work in the IT industry so have a decent track record.  It appears to be the power supply, but I could be wrong?  Is there anything I can do to avoid talking to "Customer Service"?

I am considering replacing the hub at the moment, modem mode.  But the ones I like are quite expensive.  Couldn't connect via Virgin Connect app, it just keeps crashing.

I'm current on 1GB, any suggestions would be most appreciated.

Jonathan

  • Hi jdtswan, thank you for reaching out and I am sorry to hear you are having some issues with your pod.

    Please can you try these final steps for us'

    Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.

    Let us know if this fixes it or not.