Hi Steds 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
Advice on how to order WiFi Max, including a first mesh WiFi Pod, can be found here. Please refer to the section entitled "Want to know more?".
In the event you're having any problems raising an order, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel