However even as a residential customer you are entitled to compensation if you have a total loss of service. Merely poor or intermittent service doesn't count.
Yup I think David_Bn has a point. If the connection is a residential one then there are real complications here I'm afraid as the Ts and Cs at D8 state "Internet access is for private use by you and members of your household. It must not be used for any activities not reasonably expected of someone using Internet access for domestic purposes, e.g. whilst a reasonable amount of working from home is expected, your usage should be within what would be reasonably expected from a residential customer and we have no liability for any business losses you may suffer. We have other more appropriate packages such as Homeworks, and for small business use there are services provided for by Virgin Media Business."
Thank you for the above info, good to know. Unfortunately our issue here is a damaged external cable which I highly doubt will be rectified by upgrading to a different VM package
