However even as a residential customer you are entitled to compensation if you have a total loss of service. Merely poor or intermittent service doesn't count.
Hi there,
I've got no advice for you but wanted to say that I'm experiencing the same issue, which seems to be common for VM! We moved home and had issues with that where the customer service agent didn't register our move into the system, then the cable connection wasn't active or something. It managed to get fixed and all was good for about a month when it suddenly cut out in the morning. The technician came next day and said he found a freshly cut cable outside our property and we'll need a new one. It was scheduled for the next day, then kept getting rescheduled. They finally came but apparently "additional work" was needed so they couldn't do the cable replacement. Now it's been rescheduled every single day with customer service "guaranteeing" the team will come each day. They scheduled it for 2o May, then it got rescheduled for 11 May, then they didn't come and it moved to 24 May, then pushed up to 13 May and on and on...It's only been a little over two weeks for us so far, but I have no faith that it will be done anytime soon, which is ridiculous as my husband and I also work from home and have had to pay for additional phone data to use hotspots etc. Plus my children often have schoolwork that needs to be done through online apps. It's frustrating and frankly unprofessional!
Hopefully someone has some advice here. I will keep following along!
Good luck and I hope they resolve your issue a lot more efficiently than they have ours!
