I will certainly not be letting this go over the 14 days! Yeah I’ve taken a look at communications ombudsman’s terms and condition but will not go down that rabbit hole as I will cancel if they don’t sort it in next couple of days! Completely fed up and done with VM already and it’s only been a week. They keep making false promises to fix it. Farming out all their services to overseas was a dreadful mistake. I could understand perhaps having just 1st line/helpdesk/servicedesk overseas but no others as when you run into problems like this they don’t know what to do or just bounce you between teams overseas who are unable assist! I heard there’s only one customer service team based in UK and of course you never manage to get through to them on the phone even during UK business hours!
