No Broadband
My area: Sheffield Gleadless, anyone else having the same issue? My broadband been down for 5 days since 2nd Nov, I though it might be fix going on but it was not fixed by next day 2rd Nov I booke...
Forum Discussion
HiSammo-2000,
Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨
We're sorry to hear you're having an issue with your broadband services. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. Whenever an area fault is identified, any engineer visits are cancelled so you wouldn't be eligible for a missed visit credit.
You can keep up to date on any faults open in your area here. Any fix times noted are only estimates based on the information we have at the time. 😔 Whilst we work hard to meet them, sometimes we need to extend them and this is unavoidable.
In terms of automatic compensation for the loss of service, you can view details on this and the eligibility criteria here.
We've been unable to locate you on our systems using your forum credentials so we're unable to provide a fault update at this time however the link above will give you the information 🙁
Keep us posted on how things go.
Thanks,