Forum Discussion

Fernandofan08's avatar
Fernandofan08
Joining in
3 months ago

New customer, Hub 5x is a nightmare! Can I change it?

Signed up for Virgin in October after 10 years with BT and ever since I've been struggling with Wi-fi constantly dropping out. Even the ethernet randomly gives up and starts buffering and dropping ou...
greganew's avatar
greganew
On our wavelength
2 months ago

Hey @Fernandofan08. There is no way that is supported by VM. Google is your friend to "replace hub 5x". 

Putting your ASUS in the DMZ and dealing with Double NAT might work for you, I think it depends on what you use, incoming firewall rules / gaming etc. If you're just WFH and doing Teams and Zoom it might be ok for you. 

I walked away during my cooling off period. Either VM will sort Modem Mode or an AltNet will do the 30 meter dig. My money is on the AltNet delivering first.