Forum Discussion

Treble1's avatar
Treble1
Fibre optic
2 years ago

New black pods ?

  Are we getting new black pods just seen this on the connect app ?
Treble1's avatar
Treble1
Fibre optic
2 years ago

 

tonyclark91's avatar
tonyclark91
Joining in
12 months ago

Does anyone actually know how to get these pods to work? I've just received 2 of them and when I plug them in the light keep cycling from blue pulsating to green pulsating then to white and back to blue! They aren't showing up on my connect app either! I also had the white ones that kept working for like a week then would disconnect from my hub 5 and wouldn't reconnect 

  • Dave_J1's avatar
    Dave_J1
    On our wavelength
    12 months ago

    The pods have not been associated with your hub, send a private message to one of the forum team members and they can fix it for you, better than using the usual customer service contacts.

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi tonyclark91, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your pods aren't working. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,