Need to order WiFi Pod but frustrated by Virgin Media's lack of Customer Service
I need to order a third WiFi Pod as I still have a WiFi blackspot in my home after installing a couple already, but I have been frustrated by Virgin Media's pathetic attempts at what they describe as...
I had issue with WiFi blackspot. Ran the VM connect app, and it failed to. Identify no WiFi. I went around in circles for a while too!
I then phoned 0345 454 1111 and selected the option for technical support. Spoke to a person and explained my situation. After a few questions and tests to highlight the issue, I insisted on a WiFi pod. They checked I had WiFi max and said no problem we will ship you 1. So, one WiFi pod is being shipped.
I can get 2 more. So will phone again if I need more.
Hope you can get another WiFi pod by calling them and insisting on a 3rd pod 👍🏾
TC
