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BlueSky4's avatar
BlueSky4
Joining in
21 days ago

My Internet is disconnecting intermittently even when using direct ethernet cable

I have tried the following fixes:

1. Factory reset the router
2. I bought an ethernet cable to directly plug into my PC, so I could also rule out WIFI being the problem.

I checked the network log, and every day I have reports of the following nature that seem to correlate with the disconnections (see table 1 below).

Can anyone tell me what I must do? I recently spoke with Virgin on the phone and they were telling me its possibly because I'm on the m125 package and I could be 'using too much internet', but its disconnecting when the internet is not even been used. Additionally, I've had virgin for over a year and this disconnecting issue only started this past month. It's unbearable as my partner works from home and it can drop out every 10 mins sometimes.

table 1 (Router Status - Network Log)

Router status

22/01/2025 19:56:52    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:55:38    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:43:37    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:43:37    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:43:16    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:41:47    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:22:27    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:22:4    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:18:57    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:18:38    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:09:33    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:08:27    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:02:7    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 19:00:15    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 18:57:34    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 18:57:34    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 18:36:30    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 18:36:30    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 18:21:28    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2025 18:21:0    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

  • I don't know why but its showing red, I considered perhaps it disconnected and my IP changed but no its still exactly the same IP

  • Upstream bonded channels
    Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
    1    32600000    29.5    5120    64 qam    9
    2    23600004    29.8    5120    64 qam    10
    3    39399789    29    5120    64 qam    4
    4    46200000    28.8    5120    64 qam    3
    5    53700000    28.8    5120    64 qam    2
    6    60300015    28.5    5120    64 qam    1


    Upstream bonded channels
    Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
    1    ATDMA    0    0    3    0
    2    ATDMA    0    0    4    0
    3    ATDMA    0    0    2    0
    4    ATDMA    0    0    1    0
    5    ATDMA    0    0    1    0
    6    ATDMA    0    0    0    0

  • Downstream bonded channels
    Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
    1    203000000    5.5    40    256 qam    9
    2    211000000    5.5    40    256 qam    10
    3    219000000    5.5    40    256 qam    11
    4    227000000    5.4    40    256 qam    12
    5    235000000    5.4    40    256 qam    13
    6    243000000    5.3    40    256 qam    14
    7    251000000    5    40    256 qam    15
    8    259000000    4.9    40    256 qam    16
    9    267000000    4.8    40    256 qam    17
    10    275000000    4.5    40    256 qam    18
    11    283000000    4.4    40    256 qam    19
    12    291000000    4.1    40    256 qam    20
    13    299000000    4.1    38    256 qam    21
    14    307000000    4.3    40    256 qam    22
    15    315000000    4.5    40    256 qam    23
    16    323000000    4.5    40    256 qam    24
    17    331000000    4.4    40    256 qam    25
    18    339000000    4.5    40    256 qam    26
    19    347000000    4.6    40    256 qam    27
    20    355000000    4.8    40    256 qam    28
    21    363000000    4.9    40    256 qam    29
    22    371000000    4.8    40    256 qam    30
    23    379000000    4.8    40    256 qam    31
    24    387000000    4.6    40    256 qam    32

    Downstream bonded channels
    Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
    1    Locked    40.3    130105    635307
    2    Locked    40.3    140144    610517
    3    Locked    40.3    132360    632716
    4    Locked    40.3    141329    609732
    5    Locked    40.9    152278    580493
    6    Locked    40.3    152647    583857
    7    Locked    40.3    153339    583897
    8    Locked    40.9    161328    555172
    9    Locked    40.3    158900    578975
    10    Locked    40.3    153920    596719
    11    Locked    40.3    165220    570144
    12    Locked    40.3    167494    579758
    13    Locked    38.9    155400    622572
    14    Locked    40.3    137011    668853
    15    Locked    40.3    142581    669273
    16    Locked    40.3    131812    701423
    17    Locked    40.3    132517    719695
    18    Locked    40.9    139755    718175
    19    Locked    40.3    133966    745863
    20    Locked    40.3    134970    756079
    21    Locked    40.9    123791    788932
    22    Locked    40.3    129512    791699
    23    Locked    40.3    133994    786195
    24    Locked    40.3    143955    796290

  • SamKnows Speed Test:

    Virgin Media Hub 3
    Download: 137
    Upload: 20.5
    Latency: 9.25
    Jitter: 0.59
    Packet loss: 0.0
    -----------------------------
    Device:
    Download: 138
    Upload: 21.1
    Latency: 10.8
    Jitter: 2.24
    Packet loss: N/A

  • Thank you for trying to help, I have signed up and put my IP in for the BQM, I just checked and its started to monitor.. 

    Sorry, I'm not highly savvy when it comes to networking, I've tried to follow what you asked for below: 

    The internet is quick when it works, it just drops connection like 30 times per day. I did  the speed test anyway just incase. Cheers.

    Downstream bonded channels
    Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
    1    203000000    5.5    40    256 qam    9
    2    211000000    5.5    40    256 qam    10
    3    219000000    5.5    40    256 qam    11
    4    227000000    5.4    40    256 qam    12
    5    235000000    5.4    40    256 qam    13
    6    243000000    5.3    40    256 qam    14
    7    251000000    5    40    256 qam    15
    8    259000000    4.9    40    256 qam    16
    9    267000000    4.8    40    256 qam    17
    10    275000000    4.5    40    256 qam    18
    11    283000000    4.4    40    256 qam    19
    12    291000000    4.1    40    256 qam    20
    13    299000000    4.1    38    256 qam    21
    14    307000000    4.3    40    256 qam    22
    15    315000000    4.5    40    256 qam    23
    16    323000000    4.5    40    256 qam    24
    17    331000000    4.4    40    256 qam    25
    18    339000000    4.5    40    256 qam    26
    19    347000000    4.6    40    256 qam    27
    20    355000000    4.8    40    256 qam    28
    21    363000000    4.9    40    256 qam    29
    22    371000000    4.8    40    256 qam    30
    23    379000000    4.8    40    256 qam    31
    24    387000000    4.6    40    256 qam    32

    Downstream bonded channels
    Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
    1    Locked    40.3    130105    635307
    2    Locked    40.3    140144    610517
    3    Locked    40.3    132360    632716
    4    Locked    40.3    141329    609732
    5    Locked    40.9    152278    580493
    6    Locked    40.3    152647    583857
    7    Locked    40.3    153339    583897
    8    Locked    40.9    161328    555172
    9    Locked    40.3    158900    578975
    10    Locked    40.3    153920    596719
    11    Locked    40.3    165220    570144
    12    Locked    40.3    167494    579758
    13    Locked    38.9    155400    622572
    14    Locked    40.3    137011    668853
    15    Locked    40.3    142581    669273
    16    Locked    40.3    131812    701423
    17    Locked    40.3    132517    719695
    18    Locked    40.9    139755    718175
    19    Locked    40.3    133966    745863
    20    Locked    40.3    134970    756079
    21    Locked    40.9    123791    788932
    22    Locked    40.3    129512    791699
    23    Locked    40.3    133994    786195
    24    Locked    40.3    143955    796290

    ------------

    Upstream bonded channels
    Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
    1    32600000    29.5    5120    64 qam    9
    2    23600004    29.8    5120    64 qam    10
    3    39399789    29    5120    64 qam    4
    4    46200000    28.8    5120    64 qam    3
    5    53700000    28.8    5120    64 qam    2
    6    60300015    28.5    5120    64 qam    1


    Upstream bonded channels
    Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
    1    ATDMA    0    0    3    0
    2    ATDMA    0    0    4    0
    3    ATDMA    0    0    2    0
    4    ATDMA    0    0    1    0
    5    ATDMA    0    0    1    0
    6    ATDMA    0    0    0    0

    -----------------

    22/01/2025 22:08:47    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 22:06:0    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:32:14    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:32:9    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:22:58    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:22:7    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:03:22    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:03:8    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:54:1    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:53:53    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:49:28    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:48:45    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:31:13    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:30:47    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:25:17    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:25:3    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 19:56:52    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 19:55:38    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 19:43:37    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 19:43:37    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


    SamKnows Speed Test:

    Virgin Media Hub 3
    Download: 137
    Upload: 20.5
    Latency: 9.25
    Jitter: 0.59
    Packet loss: 0.0
    -----------------------------
    Device:
    Download: 138
    Upload: 21.1
    Latency: 10.8
    Jitter: 2.24
    Packet loss: N/A

     

     

  • Thank you for trying to help, I have signed up and put my IP in for the BQM, I just checked and its started to monitor.. 

    Sorry, I'm not highly savvy when it comes to networking, I've tried to follow what you asked for below: 

    The internet is quick when it works, it just drops connection like 30 times per day. I did  the speed test anyway just incase. Cheers.

    Downstream bonded channels
    Channel    Frequency (Hz)    Power (dBmV)    SNR (dB)    Modulation    Channel ID
    1    203000000    5.5    40    256 qam    9
    2    211000000    5.5    40    256 qam    10
    3    219000000    5.5    40    256 qam    11
    4    227000000    5.4    40    256 qam    12
    5    235000000    5.4    40    256 qam    13
    6    243000000    5.3    40    256 qam    14
    7    251000000    5    40    256 qam    15
    8    259000000    4.9    40    256 qam    16
    9    267000000    4.8    40    256 qam    17
    10    275000000    4.5    40    256 qam    18
    11    283000000    4.4    40    256 qam    19
    12    291000000    4.1    40    256 qam    20
    13    299000000    4.1    38    256 qam    21
    14    307000000    4.3    40    256 qam    22
    15    315000000    4.5    40    256 qam    23
    16    323000000    4.5    40    256 qam    24
    17    331000000    4.4    40    256 qam    25
    18    339000000    4.5    40    256 qam    26
    19    347000000    4.6    40    256 qam    27
    20    355000000    4.8    40    256 qam    28
    21    363000000    4.9    40    256 qam    29
    22    371000000    4.8    40    256 qam    30
    23    379000000    4.8    40    256 qam    31
    24    387000000    4.6    40    256 qam    32

    Downstream bonded channels
    Channel    Locked Status    RxMER (dB)    Pre RS Errors    Post RS Errors
    1    Locked    40.3    130105    635307
    2    Locked    40.3    140144    610517
    3    Locked    40.3    132360    632716
    4    Locked    40.3    141329    609732
    5    Locked    40.9    152278    580493
    6    Locked    40.3    152647    583857
    7    Locked    40.3    153339    583897
    8    Locked    40.9    161328    555172
    9    Locked    40.3    158900    578975
    10    Locked    40.3    153920    596719
    11    Locked    40.3    165220    570144
    12    Locked    40.3    167494    579758
    13    Locked    38.9    155400    622572
    14    Locked    40.3    137011    668853
    15    Locked    40.3    142581    669273
    16    Locked    40.3    131812    701423
    17    Locked    40.3    132517    719695
    18    Locked    40.9    139755    718175
    19    Locked    40.3    133966    745863
    20    Locked    40.3    134970    756079
    21    Locked    40.9    123791    788932
    22    Locked    40.3    129512    791699
    23    Locked    40.3    133994    786195
    24    Locked    40.3    143955    796290

    ------------

    Upstream bonded channels
    Channel    Frequency (Hz)    Power (dBmV)    Symbol Rate (ksps)    Modulation    Channel ID
    1    32600000    29.5    5120    64 qam    9
    2    23600004    29.8    5120    64 qam    10
    3    39399789    29    5120    64 qam    4
    4    46200000    28.8    5120    64 qam    3
    5    53700000    28.8    5120    64 qam    2
    6    60300015    28.5    5120    64 qam    1


    Upstream bonded channels
    Channel    Channel Type    T1 Timeouts    T2 Timeouts    T3 Timeouts    T4 Timeouts
    1    ATDMA    0    0    3    0
    2    ATDMA    0    0    4    0
    3    ATDMA    0    0    2    0
    4    ATDMA    0    0    1    0
    5    ATDMA    0    0    1    0
    6    ATDMA    0    0    0    0

    -----------------

    22/01/2025 22:08:47    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 22:06:0    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:32:14    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:32:9    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:22:58    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:22:7    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:03:22    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 21:03:8    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:54:1    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:53:53    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:49:28    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:48:45    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:31:13    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:30:47    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:25:17    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 20:25:3    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 19:56:52    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 19:55:38    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 19:43:37    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/01/2025 19:43:37    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


    SamKnows Speed Test:

    Virgin Media Hub 3
    Download: 137
    Upload: 20.5
    Latency: 9.25
    Jitter: 0.59
    Packet loss: 0.0
    -----------------------------
    Device:
    Download: 138
    Upload: 21.1
    Latency: 10.8
    Jitter: 2.24
    Packet loss: N/A

  • Tudor's avatar
    Tudor
    Very Insightful Person

    "I recently spoke with Virgin on the phone and they were telling me its possibly because I'm on the m125 package and I could be 'using too much internet'"

    Utter rubbish, customer services strike again. Let’s get some diags, as per below:

    Set up a Broadband Quality Monitor (BQM), get your WAN IP address from http://whatsmyip.com then use http://www.thinkbroadband.com/ping/monitors.html

     

    If in router mode (when not using your own router) run the VM approved speed test from htps://samknows.com/realspeed

     

    Provide a full set of stats and log from the hub:

     

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

    Lastly if the downstream T3 errors are high, say lots of numbers greater than 50, 1) power off the hub, 2) after 1 minute power on the hub 3) after 2 hours take another set of stats. This can show how quickly the errors are occurring and indicate if there is noise ingress present.

  • I have also being frequently checking service status and it should all be fine.