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lizc64's avatar
lizc64
Joining in
24 days ago

my hub 3.0 has a red light internet is intermittent tried all the fixes nothing works being going on for

hub 3 has constant red light internet is intermittent I have tried all the fixes nothing works off more than it is on

  • Hi lizc64, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. I know you've mentioned above that you've tried fixes but as you've not noted which ones you've done, we need to be certain you haven't missed anything. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about. 

    If it's not then please follow the below steps: 

    • ➡ Turn the power switch off on the back of the Hub.
    • ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
    • ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.

    If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.

    Thanks,