Forum Discussion
Hello owenvoke
Sorry to hear of the broadband connection issues experienced, we understand the frustration and appreciate you raising this via the forums.
From checking the connection and equipment, all of the levels are showing the ranges we'd expect to see. The download speed is averaging 137Mbps download and 20.3Mbps upload with no packet loss on a test ran in the last couple of minutes.
We did notice that our systems shows that the primary SSID's for both 2.4Ghz and 5Ghz are showing as disabled, is this a change you have made? If you access the Hub UI using the IP address and setting password on the sticker of the Hub can you check if it shows the same? If so, try enabling these to see if it helps.
Rob
- owenvoke9 months agoTuning in
Thanks for the reply. I can confirm that I disabled the WiFi on the Hub 3, as I do not use it (I have WiFi set up with my Ubiquiti hardware). As you can see from the BQM graph, I had more issues this morning with packet loss (luckily not a full outage though) as well as quite a lot of latency spikes.
I received an email early from Virgin saying that a Hub 4 is available, so hopefully that might make some sort of difference when it arrives. If it all works, I'll go back to using modem mode.
There aren't really any issues with speed, it's more latency, packet loss, and having the internet down regularly.
Related Content
- 3 months ago
- 7 months ago
- 11 months ago