Multiple modem (Hub 3) issues recently
Hi, I keep getting intermittent outages over the last few months. Checking online with the status checker mentions that there are no issues in our area (which I understand only applies to there bein...
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Do a full factory reset as below. VM will not give support to the Hub when in modem mode.
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.
Once this is done, reset your BQM for the new Router mode IP. This will give evidence to get a tech out. The existing BQM is terrible and there is a fault for sure.