Forum Discussion

DSPauly's avatar
DSPauly
Joining in
3 months ago

Moved home - Now being charged more for broadband

Good morning, Just a bit of backstory: Last month I got a call from one of your representatives and we agreed to move my broadband service at no cost since there was Virgin infrastructure already...
Matthew_ML's avatar
Matthew_ML
Forum Team
3 months ago

Hey DSpauly, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.

When you go move house you do set up a new contact and a double payment is require on the first payment.

I can see you've spoke to the team since this post, did they manage to help at all?