Forum Discussion

Dazzaharv's avatar
Dazzaharv
Tuning in
3 months ago

Internet keeps dropping

Hi im relatively new to VM 500mb connection and constantly having internet dropping issues not just on WiFi devices but ones using a LAN connection to the router. all catch up channels on tv consta...
Dazzaharv's avatar
Dazzaharv
Tuning in
3 months ago

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13659996941512064 qam3
22360000039.5512064 qam5
33010000941512064 qam4
44310000241512064 qam2
54960001941512064 qam1


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000
5ATDMA0010

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
9873254k;fg87dsfd;kfoA,.i


Primary Downstream Service Flow

SFID19396
Max Traffic Rate575000085
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow

SFID19395
Max Traffic Rate55000085
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
Dazzaharv's avatar
Dazzaharv
Tuning in
3 months ago

And last part

Network Log

Time Priority Description

03/11/2024 15:30:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2024 09:36:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2024 09:36:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/10/2024 22:30:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2024 12:23:4noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=c0:0
    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      3 months ago

      Hi there Dazzaharv 

      I am so sorry to hear that you have faced an issue with your service and thank you so much for your post to the community forums, it's great to have you with us. 

      I have taken a look on our side and cannot see any issues with the Hub specs that could be causing this, can I ask how things have been looking since your post on Sunday?

      • Dazzaharv's avatar
        Dazzaharv
        Tuning in
        3 months ago

        Hi the service has been down and I got a notification from VM 

        it's still very unstable see chart link above