Forum Discussion

smartierosser's avatar
smartierosser
Just joined
3 months ago

Intermittent Signal

I have been experiencing intermittent signal for months, wifi strength is good but drops every 5 seconds making it impossible to work effectively.

Multiple reboots and calls to Virgin where they 'send signals to the box, the sitaution improves for 1/2 days then reverts. They agreed to send an engineer today, I wait all day and nothing. When I call then they say it was cancelled because the techncial team have tested the connection and there is no problem. They don't even bother to tell me its cancelled either. 

What can I do? I am paying for a service that does not exist and cannot seem to get any help. I have 3 months left on the contract. 

 

2 Replies

  • Frigan's avatar
    Frigan
    Tuning in
    3 months ago

    If it's like this: Intermittent broadband | Virgin Media Community - 5672359

    I've had the exact same issue (at the same times as well), noone at VM cares. It's been months, I've tried all avenues to communicate (Phone,Webchat,Whatsapp,Complaints,Engineer Visits (6!) ) and nothing gets done.
    Noone escalates anything to anyone who could take any action and it'll just come and go forever from what I can see. This is 'totally normal' and 'a factor of the internet' according to VM.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 months ago

    Hey smartierosser, thank you for reaching out and a warm welcome to the community  we are sorry to hear about your connection issues.

    How has it been since Sunday?

    We've taken a look and everything looks fine on our end?