What devices do you have connected to the Hub on ethernet cables?
Then check first for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)
2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
Hi,
I've got an opnsense router connected to the 2.5g port.
All looks good my end and looks like a DOCSIS issue.
Hey Zoomeh, thank you for reaching out and I am sorry to hear this.
Please could you post your BQM here so we can see what this looks like. Thank you
My Live BQM is already on my first post.
However the one from the day i posted the thread is here.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/0598cc5f21bd07851d48a86c47032e8ab4aa47f9-12-11-2024
The drops vary in intensity by day and by how long it has been since i rebooted the modem.
BQM doesn't always show the tiny dropouts that disrupt calls and VPN connections though.
Hi Zoomeh, thank you for your response.
We can see you're currently being impacted by an area outage, which has an estimated fix time of 3pm on Friday (22 November).
If, by any chance, you're still experiencing issues at that point and the estimated fix time hasn't been updated on the service status checker, please pop back to us on here.
Regards,
Daniel
