Forum Discussion

Joining in

12 months ago

Hub5 1GB internet regular disconnecting

Late in 2023 I was upgraded to the Hub5 with 1GB speed. Ever since then I am having regular internet disconnects, sometimes 3-4 times per hour. These usually last for around 15 seconds but are real...

Joining in

12 months ago

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	3	42	QAM 256	25
2	187000000	3.6	43	QAM 256	7
3	195000000	3.8	42	QAM 256	8
4	203000000	3.8	42	QAM 256	9
5	211000000	4	42	QAM 256	10
6	219000000	4.1	42	QAM 256	11
7	227000000	4.1	42	QAM 256	12
8	235000000	4.1	42	QAM 256	13
9	243000000	3.8	42	QAM 256	14
10	251000000	3.7	42	QAM 256	15
11	259000000	3.9	42	QAM 256	16
12	267000000	3.9	43	QAM 256	17
13	275000000	3.9	43	QAM 256	18
14	283000000	3.9	43	QAM 256	19
15	291000000	4	43	QAM 256	20
16	299000000	4	43	QAM 256	21
17	307000000	3.8	42	QAM 256	22
18	315000000	3.7	43	QAM 256	23
19	323000000	3.3	42	QAM 256	24
20	339000000	2.9	42	QAM 256	26
21	347000000	2.9	42	QAM 256	27
22	355000000	2.8	42	QAM 256	28
23	363000000	2.8	42	QAM 256	29
24	371000000	2.9	42	QAM 256	30
25	379000000	3	42	QAM 256	31
26	387000000	3	42	QAM 256	32
27	491000000	2.3	42	QAM 256	33
28	499000000	2.1	42	QAM 256	34
29	507000000	1.9	42	QAM 256	35
30	515000000	1.4	42	QAM 256	36
31	523000000	1.1	41	QAM 256	37
32	531000000	1	42	QAM 256	38

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0	0
2	Locked	43	16	0
3	Locked	42	23	0
4	Locked	42	12	0
5	Locked	42	14	0
6	Locked	42	57	0
7	Locked	42	7	0
8	Locked	42	17	0
9	Locked	42	8	0
10	Locked	42	0	0
11	Locked	42	0	0
12	Locked	43	0	0
13	Locked	43	0	0
14	Locked	43	0	0
15	Locked	43	0	0
16	Locked	43	0	0
17	Locked	42	0	0
18	Locked	43	0	0
19	Locked	42	0	0
20	Locked	42	0	0
21	Locked	42	2	0
22	Locked	42	1	0
23	Locked	42	1	0
24	Locked	42	0	0
25	Locked	42	1	0
26	Locked	42	13	0
27	Locked	42	27	0
28	Locked	42	22	0
29	Locked	42	30	0
30	Locked	42	18	0
31	Locked	41	98	0
32	Locked	42	119	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

44

3.6

1273221669

4572

Upstream

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47.8	5120	QAM 64	1
1	43100000	47.8	5120	QAM 64	2
2	36600000	47.8	5120	QAM 64	3
3	30100000	47.3	5120	QAM 64	4
4	23600000	46.8	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	3	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

41.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0

Forum Team (Retired)

12 months ago

Hi Markw13 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear you're having problems with your service. I'm going to send you a private message, to assist further with this, please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages".

Thanks,

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