Hub5 1GB internet regular disconnecting
Late in 2023 I was upgraded to the Hub5 with 1GB speed. Ever since then I am having regular internet disconnects, sometimes 3-4 times per hour. These usually last for around 15 seconds but are real...
Forum Discussion
Can we check… are your drop outs only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one - to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
Its on both, my virgin tv box and xbox are connected by ethernet and I get these annoying drops there too. I have made a habit of checking the logs for the time of the error messages and they match up Some days seem worse than others but every time there is a drop I get the error message.
Lets see the data, can you do this...
______________________________
Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/qualityDownstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
3.0 Downstream channels1 331000000 3 42 QAM 256 25 2 187000000 3.6 43 QAM 256 7 3 195000000 3.8 42 QAM 256 8 4 203000000 3.8 42 QAM 256 9 5 211000000 4 42 QAM 256 10 6 219000000 4.1 42 QAM 256 11 7 227000000 4.1 42 QAM 256 12 8 235000000 4.1 42 QAM 256 13 9 243000000 3.8 42 QAM 256 14 10 251000000 3.7 42 QAM 256 15 11 259000000 3.9 42 QAM 256 16 12 267000000 3.9 43 QAM 256 17 13 275000000 3.9 43 QAM 256 18 14 283000000 3.9 43 QAM 256 19 15 291000000 4 43 QAM 256 20 16 299000000 4 43 QAM 256 21 17 307000000 3.8 42 QAM 256 22 18 315000000 3.7 43 QAM 256 23 19 323000000 3.3 42 QAM 256 24 20 339000000 2.9 42 QAM 256 26 21 347000000 2.9 42 QAM 256 27 22 355000000 2.8 42 QAM 256 28 23 363000000 2.8 42 QAM 256 29 24 371000000 2.9 42 QAM 256 30 25 379000000 3 42 QAM 256 31 26 387000000 3 42 QAM 256 32 27 491000000 2.3 42 QAM 256 33 28 499000000 2.1 42 QAM 256 34 29 507000000 1.9 42 QAM 256 35 30 515000000 1.4 42 QAM 256 36 31 523000000 1.1 41 QAM 256 37 32 531000000 1 42 QAM 256 38 Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 42 0 0 2 Locked 43 16 0 3 Locked 42 23 0 4 Locked 42 12 0 5 Locked 42 14 0 6 Locked 42 57 0 7 Locked 42 7 0 8 Locked 42 17 0 9 Locked 42 8 0 10 Locked 42 0 0 11 Locked 42 0 0 12 Locked 43 0 0 13 Locked 43 0 0 14 Locked 43 0 0 15 Locked 43 0 0 16 Locked 43 0 0 17 Locked 42 0 0 18 Locked 43 0 0 19 Locked 42 0 0 20 Locked 42 0 0 21 Locked 42 2 0 22 Locked 42 1 0 23 Locked 42 1 0 24 Locked 42 0 0 25 Locked 42 1 0 26 Locked 42 13 0 27 Locked 42 27 0 28 Locked 42 22 0 29 Locked 42 30 0 30 Locked 42 18 0 31 Locked 41 98 0 32 Locked 42 119 0 3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)159 Locked 44 3.6 1273221669 4572 Upstream
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 49600000 47.8 5120 QAM 64 1 1 43100000 47.8 5120 QAM 64 2 2 36600000 47.8 5120 QAM 64 3 3 30100000 47.3 5120 QAM 64 4 4 23600000 46.8 5120 QAM 64 5 3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 3 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 1 0 3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation6 10 41.5 2K QAM 256 3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts6 OFDMA 200 74000000 0 0