Forum Discussion
You only have one downstream channel which is in spec, all other extremely bad.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
- flod2 months agoTuning in
Ok
I rang the Area faults number, no faults detected there
So rang the Customer Services number, keyed the options for problems with broadband, a test was run on the phone, they said the connection is "intermittent " and sent a text with a link. I followed the link, it's the online status checker, I run that it's saying Intermittent signal in your area.
I click "get started" on that and it's just telling me to unplug my Hub, check the cable connections etc.
It then asks "Did this fix the problem?", I select "no, I still need help"
Then it says "Don't worry we're looking into this issue, these connection issues are usually fixed quickly, check back here after 24 hours"
I did do these steps yesterday as well, by just going on the online status checker and it it gives the same steps and says they are apparently aware.
Though between then and now, I have done the status checker several times where it says that everything is fine (not intermittent signal).
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