Forum Discussion

MRxQPR1991's avatar
MRxQPR1991
Joining in
3 months ago

Hub 5x no Modem mode

Another very disappointed customer who was sold on the idea I could use my own router and equipment multiple times I asked about modem mode. I even queried about existing customers saying its not available on the 5x but they assured me this feature has been released now and working.

 

Assuming ther only official option is using DMZ still using the x5 or has there been any other developments people are aware of. I see TP-Link have released a new device that some claim can replace the 5x.

  • Same here, I've cancelled immediately though as I won't be locked into an unusable contract and unless enough people cancel accounts because of this then it won't get fixed. 

    Spent two hours on the phone with VM, their tech support is horrendous. Modem mode won't hand over a wan IP to my equipment. Like you I was promised it would work and it does not, what a mess around it was ensuring they didn't cancel my BT line as a result too

    • Vikki_M's avatar
      Vikki_M
      Forum Team

      Hi dangerousdibs,

      Thanks for your post and welcome to our community.

      We're very sorry to hear you've decided to cancel.

      Have you already provided the 30 days notice to schedule this?

      If not, and you need any further support, please pop back to us and we'll send you a private message to assist further.

      Please pop back to us when you can. 

  • I was also mid-sold on the basis of this being resolved. I have multiple issues with the Hub5x. 

    I just checked software again and it’s not visible as an option on mine (firmware 2.40.13-2210.4).

    As I’ve said to others, if you have an option to cancel during cooling off period and have other options for fibre, leave. Hopefully some voting with their feet will prompt action eventually.

    • MRxQPR1991's avatar
      MRxQPR1991
      Joining in

      Unfortunately I have virgin or gigaclear and I'm now with virgin due to months and months of issues with my gigaclear installation 

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for reaching out to us MRxQPR1991, and we're sorry to hear of the issued experienced with the prospect of modem mode not being available to you on the Hub 5x.

        Can you please confirm if you've been able to follow the link by legacy1 to see if this will allow you to place the hub in modem mode as planned?

        Thanks

        David_Bn