Hub 5x Network Access: Not Allowed
Hi there, So I've been with VM for several months now and generally everything has been good (occasional loss of broadband but generally self heals in an hour or so). This morning however, the light...
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What Hub model is it? What happens if you unplug the Pod to switch it off and then restart the Hub with no Pod?
All you can do is wait for the Tech visit and check if there are any known issues on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
It's the Hub 5x. I've tried so many things that I don't remember if I ever did a 60s reset with the pods disconnected so will try that again, so thanks for the recommendation.
If it's not a physical issue with the connection into the house, which it might well be since it was quite windy around here the night before it went wrong and our cables are overhead, then I'm just a little concerned the engineer visit will be the start of a merry-go-round that I've read so many complain about. I find the whole Network Access not allowed bit really weird and can't help but think it's a config issue of some sort. However the tech team on the phone said they would be able to see if anything was wrong with the config and its just a complete loss of signal.
Will keep my fingers crossed. Appreciate you getting back to me again 🙂