As indicated in my previous reply, the forum team won't have the necessary permissions to look at the networks logs you've posted due to the link going to an external site (google sheets)
You should have ideally copy pasted those logs into this thread - the forum team would then have been able to see that your downstream levels are far too high.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 306000000 15.1 42 QAM 256 22
2 138000000 12.8 41 QAM 256 1
3 146000000 12.9 41 QAM 256 2
4 154000000 13 41 QAM 256 3
5 162000000 13 41 QAM 256 4
6 170000000 12.8 41 QAM 256 5
7 178000000 13.2 42 QAM 256 6
8 186000000 13.5 42 QAM 256 7
9 194000000 14.3 42 QAM 256 8
10 202000000 14.3 42 QAM 256 9
11 210000000 14.7 42 QAM 256 10
12 218000000 14.5 42 QAM 256 11
13 226000000 14.7 42 QAM 256 12
14 234000000 14.7 42 QAM 256 13
15 242000000 14.7 42 QAM 256 14
16 250000000 14.6 42 QAM 256 15
17 258000000 14.6 42 QAM 256 16
18 266000000 14.6 42 QAM 256 17
19 274000000 14.8 42 QAM 256 18
20 282000000 15 42 QAM 256 19
21 290000000 15.2 42 QAM 256 20
22 298000000 15.2 42 QAM 256 21
23 314000000 15 42 QAM 256 23
24 322000000 15 42 QAM 256 24
25 330000000 15 42 QAM 256 25
26 338000000 15.1 43 QAM 256 26
27 346000000 14.9 43 QAM 256 27
28 354000000 15 43 QAM 256 28
29 362000000 14.8 42 QAM 256 29
30 370000000 15.3 43 QAM 256 30
31 378000000 15.2 43 QAM 256 31
32 386000000 15.4 42 QAM 256 32
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 42 135 0
2 Locked 41 184 0
3 Locked 41 189 0
4 Locked 41 169 0
5 Locked 41 151 0
6 Locked 41 127 0
7 Locked 42 105 0
8 Locked 42 113 0
9 Locked 42 79 0
10 Locked 42 93 0
11 Locked 42 87 0
12 Locked 42 84 0
13 Locked 42 69 0
14 Locked 42 99 0
15 Locked 42 92 0
16 Locked 42 84 0
17 Locked 42 90 0
18 Locked 42 85 0
19 Locked 42 88 0
20 Locked 42 101 0
21 Locked 42 90 0
22 Locked 42 83 0
23 Locked 42 92 0
24 Locked 42 143 0
25 Locked 42 177 0
26 Locked 43 118 0
27 Locked 43 131 0
28 Locked 43 158 0
29 Locked 42 172 0
30 Locked 43 189 0
31 Locked 43 144 0
32 Locked 42 259 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 92 4K 1800 QAM 4096 1128
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 0 15.9 1008174781 0
3.0 Upstream channels | | | | | |
| | | | | | |
| Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
| 0 | 49600000 | 39.8 | 5120 | QAM 64 | 9 |
| 1 | 43100000 | 39.3 | 5120 | QAM 64 | 10 |
| 2 | 36600000 | 39.3 | 5120 | QAM 64 | 11 |
| 3 | 30100000 | 39.3 | 5120 | QAM 64 | 12 |
| 4 | 23600000 | 38.5 | 5120 | QAM 64 | 13 |
| | | | | | |
3.0 Upstream channels | | | | | |
| | | | | | |
| Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
| 0 | ATDMA | 0 | 0 | 3 | 0 |
| 1 | ATDMA | 0 | 0 | 1 | 0 |
| 2 | ATDMA | 0 | 0 | 0 | 0 |
| 3 | ATDMA | 0 | 0 | 0 | 0 |
| 4 | ATDMA | 0 | 0 | 1 | 0 |
| | | | | | |
3.1 Upstream channels | | | | | |
| | | | | | |
| Channel | Channel Width (MHz) | Power (dBmV) | FFT Type | Modulation | |
| 14 | 10 | 33.7 | 2K | QAM 256 | |
| | | | | | |
3.1 Upstream channels | | | | | |
| | | | | | |
| Channel | Channel Type | Number of Active Subcarriers | First Active Subcarrier (Hz) | T3 Timeouts | T4 Timeouts |
| 14 | OFDMA | 200 | 74000000 | 0 | 0 |
