Hub 5 Keeps Restarting - Log Included
Hi all, my Wi-Fi has started to randomly reboot very hour or so, and is causing a nightmare for home working Teams Video Calls etc. any idea how to fix? Log entry showing reboot is below. Many Thanks...
Forum Discussion
Hi all, to give an update, an engineer visited Thursday 30/11/23 and did a lot of checks outside in the main switches, said I was losing signal through the wiring from living room hub to the router (also in the living room) therefore replaced all that, and also installed a powered signal splitter, and I then did a full reset of the router.
Unfortunately none of that has solved the issue, it did seem fine for 24 hours however it is slowly resorting to how it was. Log again shows a very similar error before the router reboots itself as below, as it stands my virgin Media internet just isn't suitable for use in home working, the disconnects from Teams meetings is getting embarrassing now
| 04-12-2023 08:11:48 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 04-12-2023 00:02:06 | critical | Cable Modem Reboot because of - unknown |