Forum Discussion

capant's avatar
capant
Joining in
9 months ago

Hub 4 issues

Hi! I received a free upgrade from my Hub 3 to a newer Hub 4 this week. Although I have working Internet connectivity I can not now access the router settings or even find the router in the VM Conne...
Hub 4 fix
Client62's avatar
Client62
Alessandro Volta
9 months ago

It does take a week or so for the details of a new Hub to be updated on VM's systems, when that occurs the Connect app will be able to work again. In the mean time ditch the connect app and manage the Hub at http://192.168.0.1/

  • capant's avatar
    capant
    Joining in
    9 months ago

    Yeah thanks for that, I'll see what happens, maybe the VM Connect app will work again. I should have been clearer in saying that I can't access the router by any means at present not even via the IP address, so I have no way of controlling my settings.

    Thanks