Forum Discussion

virkon's avatar
virkon
On our wavelength
7 months ago

Hub 4 hot

Hi all, I've had a hub 4 for 3 days can I ask, is it meant to be this hot? My hub 3 was nothing like this. I can't hear a fan. Thanks for any input,  Regards,  John 
virkon's avatar
virkon
On our wavelength
7 months ago

Your link brings up 'invalid perimeter' 

virkon's avatar
virkon
On our wavelength
7 months ago

"Invalid parameters" I should have said 

  • David_Bn's avatar
    David_Bn
    Forum Team
    7 months ago

    Thanks for reaching out to us virkon, and welcome back to our Community Forums!

    Sorry to hear of the hot Hub 4 you have been using.

    Can you please confirm if you have attempted to switch the hub off and dusted it down?

    Do you have a solid red light appearing on the hub at all?

    Thanks,

    David_Bn

    • virkon's avatar
      virkon
      On our wavelength
      7 months ago

      Hi no and no. I discovered the network diagnosis in the settings and it says it is normal temperature even though I think it's way too hot. 

      Also I read somewhere that some users were complaining that the fan is very noisy, but I'm not getting that mine is totally silent. 

      • Molly_T's avatar
        Molly_T
        Forum Team
        7 months ago

        Hi Virkon 👋

        Thanks for getting back to us! Sorry to hear the temperature of the hub is still a concern. 

        It looks like your hub is currently operating in modem mode. Can we just check that the hub is well ventilated, and out in the open?

        We don't want any safety concerns as a result of the temperature of your hub so I will also send you a PM to confirm a few details and offer further support. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. 

        Thanks for your patience in the meantime! 🌞