Hub 3 connection issue / faulty hub?
Hopefully the community can help. Today my hub 3 decided to drop all connections, both wired and WiFi so no devices can connect to it. I have worked through the help guide on the support page and l...
Forum Discussion
After spending 2 hours on the chat today in work, and relaying information home so they could do stuff with the hardware (resets, wire pulling and everything else I have already done again) they finally agreed for a engineer to come out and look at the router. I'm certain my £25 is safe, but after only being with VM since just before Christmas it's put me off wanting to renew especially if it happens again before then.
Will keep you posted on what the engineer says.
Hi Miriam1982 👋 Welcome to the community! Thank you for posting.
Sorry to hear about these issues with your Hub! We appreciate these kinds of issues can be frustrating. You can check for local outages and run some live testing on your connection here 👉 https://virg.in/service or by calling 📞 0800 561 0061. Following this if you are still experiencing issues its always best to get in touch to let us know. Glad to hear the team via Webchat were able to help get an appointment booked in for you. Hopefully this went well and resolved the issues you were having?
Please do let us know if you are still needing support so we can help! Thanks for your patience whilst we get things sorted.
Wishing you all the best. 🌞