Good morning lorky ,
welcome to the community, it’s fantastic to hear that you are considering joining us.
Our equipment is the responsibility of our account holders so the old router would need to be returned by the previous tenants which is why it would no longer be there. But please don’t worry because we can normally get a new one out to you very quickly. I am assuming you are not already a customer and have one to take to your new place ?
I am more that happy to support you in getting connected swiftly, please keep an eye out for a private message from me and I will help ensure everything goes as smoothly as you need.
Jon