Forum Discussion

davem641's avatar
davem641
On our wavelength
2 years ago

Hive Hub won't connect to Internet

We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. We get a constantly flashing green light, which means it's trying to get an Internet c...
hive
Hub3
TP-LINK
  • swampy46's avatar
    swampy46
    2 years ago

    I have the same problem

    2 weeks ago My internet went off and when It came back on my third party router has problems getting internet now . It's temperamental now

    Some days the router works with the hub in modem mode  some days like today it's not

    I had to put the virgin hub back into normal mode today get the internet back on

    At first I thought It was a problem with my router so i purchased another router but the same thing keeps happening ...... 3 routers I have at home now testing happens to all of them.  keeps losing interent.

    Strange thing is a couple of times the routers wifi will still work but the LAN ports will not ..

    I'm using my Linkys ea9500 router connected to the hub in modem mode for years with no problem till couple weeks ago

    Seems as if Virgin has changed something to not make my routers work propley anymore

    I did phone Virgin last week and they said monitoring my connection ...then few days later had a text message saying it all looks fine but its not as my router stopped receiving internet again last night ..so I had to go back to the hub in normal mode for now for my wifi

    But the thing is i need my 3rd party router as I have much better wifi coverage for my sercurity cameras ...these are off line now as virgin hub can't connect to them not good for coverage

johndm's avatar
johndm
Superfast
2 years ago

Open the Hive app on your smart phone or table, and it should give a message saying hive hub offline, follow the instructions and ask it to reconnect.

This will take several minutes, but should reconnect and work again. I've had this a few times when swapping routers

davem641's avatar
davem641
On our wavelength
2 years ago
Thanks but have tried many times. Either the Hive Hub is faulty or Virgin have changed their settings.
  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Morning davem641 

    Does the Hive connect to the router in router mode?

    Best wishes.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    A Hub in modem mode offers the least restrictions.

    I would be looking at the way the Hive and the TP-Link mesh are functioning. 

  • davem641's avatar
    davem641
    On our wavelength
    2 years ago

    I connected the Hive Hub directly to the Virgin Hub3, and still the Hive Hub cant connect to the Internet.

    So the TP-Link not the problem

  • johndm's avatar
    johndm
    Superfast
    2 years ago

    I think your Hive Hub wants setting up again?

     

  • davem641's avatar
    davem641
    On our wavelength
    2 years ago
    I reset the Hive Hub, but still cant connect to the internet
  • davem641's avatar
    davem641
    On our wavelength
    2 years ago

    I reset it, but still the same problem

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi davem641,

    Whilst the hub is in modem mode we'd be unable to go through any diagnostics. If you're able to change this over if you'd like us to take a closer look.

    Alex_Rm

  • davem641's avatar
    davem641
    On our wavelength
    2 years ago

    Thanks Alex

    Yes this would be helpful, to work out where the fault lies.

    I cant change it over yet but will tell you when I can.

    Many thanks

    Dave

  • Natalie_L's avatar
    Natalie_L
    Forum Team (Retired)
    2 years ago

    Thank you for your reply. 

    Please do let us know once the change has been made and we can look in to this further for you. 

    Thanks, 

     

  • davem641's avatar
    davem641
    On our wavelength
    2 years ago

    I can switch the Hub back into normal mode next week - Tues 9th, Wed 10th, Thurs 11th are the best days. Would you be able to run diagnostic tests on those days?

    I want to know why the Hive Hub box doesnt connect anymore to the Internet, since late April.

    And I want to narrow down the problem - is the Virgin Hub3 at fault or the Hive Hub?  I dont want to buy another Hive Hub is it isn't the fault.

    Thanks for your help

    Dave

  • Natalie_L's avatar
    Natalie_L
    Forum Team (Retired)
    2 years ago

    Thank you for your reply. 

    That would be great, thank you. Please update the thread once you have done this and our team can run the tests.

    Without running the equipment checks, it would be hard to confirm what is causing the issue but we will do all we can to get to the bottom of it. 

    Thank you,