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Hi,
yes I followed those instructions.
Hi FeelScammed
Welcome to the community forums
Sorry to hear of your concerns with the guest WiFi not working.
Please can you do a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request.
After the reset please then try these steps;
Step 1: Sign in to your hub admin page by enter 192.168.0.1 into the address bar of your browser, which will load the settings pages and enter the hub settings password on your router.
Step 2: Go to Advanced settings. Select Enable guest network > Modify your guest network > Enable your guest network > Next
Step 3: The WiFi Hub will automatically create a guest network name and password for you. Make note of these details and select Next
Step 4: Specify for how long you want your guest network then select Next
Step 5: To finalise your guest network setup, select Finish to activate it
- FeelScammed7 months agoTuning in
Hi Carley_S, thank you for your reply and your suggestion.
before I do the pinhole reset, may I please check the following;
Via the Virgin Connect app, I have taken the time to review all of my connected devices. There are about 30 separate devices (across my family) which I have taken the time to name and assign to family members as separate users.
If I proceed to complete a pinhole reset, will my personalised device labels and assignments remain? (It took my many days to set up).Kindest Regards.
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