Do not go down the rabbit hole that is pods
Get a better wifi router with 1Gb ports or better and use hub in modem mode
Thank you - is that something VM can provide? Afraid I’m not brilliant with tech.
Hi kejmeister 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you're having 😔
We can only provide you with one Hub, but if you require help ordering a first WiFi Pod, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Thank you Daniel, I’ve replied to your message. Ordering a wifi pod would be wonderful - in one bedroom the connection is so poor, I can’t even connect to the wifi to do the speed tests. So clearly having issues. Much appreciated.
I have 1 pod and I still have no connection it parts of my house. Going round and round in circles trying to order an additional one and I’m getting nowhere.
Hi Sinead27 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having and the poor experience you've had 😔
Advice on how to get a second or third WiFi Pod can be found in this article here. Please refer to the section entitled "Want to know more?".
In the event you're still not having any joy, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi kejmeister,
We're glad this has been sorted out for you.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
