Forum Discussion

GoochyB's avatar
GoochyB
Tuning in
8 months ago

Equipment return chasing

I know most organisations want to make it as hard as possible for customers to actually contact a human being, but after receiving a replacement hub and returning the faulty one I received an email r...
  • Ashleigh_C's avatar
    Ashleigh_C
    8 months ago

    I'm sorry again that you have struggled to reach us GoochyB 

    Please be aware in the future you can speak to our teams here, on the phone on 0345 454 1111 or via our social media profiles on X, Facebook or Instagram. A member of our teams will be happy to discuss this or any other issue further with you via any of these channels. 

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
8 months ago

Hey GoochyB,

Sorry to hear of the issues faced, when returning equipment to us, it can take up to 10 days once sent for it to be received and marked as returned, during this time the system will still process the notifications for returns.

Joe

  • GoochyB's avatar
    GoochyB
    Tuning in
    8 months ago

    Hi Joe

    That is reasonable but wasn't really the point of my post, which was that there is no way to directly respond to such a message, or more generally to make direct contact on any specific issue without going through the whole rigmarole with the bot.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      8 months ago

      I'm sorry again that you have struggled to reach us GoochyB 

      Please be aware in the future you can speak to our teams here, on the phone on 0345 454 1111 or via our social media profiles on X, Facebook or Instagram. A member of our teams will be happy to discuss this or any other issue further with you via any of these channels.