Forum Discussion

MrStrong's avatar
MrStrong
On our wavelength
2 years ago

Devices lose internet access even though full signal on wi-fi

Current Set up Hub 3 and 1 white Wi-fi pod. My Hub 3 has a wired connection to the TV, Tivo box and Playstation and no problem with these, but wireless devices such as my work laptop, and various ip...
Client62's avatar
Client62
Alessandro Volta
2 years ago

Until the Hub 3 is prevented from channel hopping expect random Wi-Fi dropouts to persist.

This is why we don't install the VM Connect app and don't have any VM Pods preferring Wireless Access Points.

  • MrStrong's avatar
    MrStrong
    On our wavelength
    2 years ago

    Damn, that sucks. I tried turning off the intelligent switch setting but that disables the WiFi pod and it’s back to the Connect app which resets everything.  Very frustrating.

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi MrStrong 👋

      Thanks for posting, and a warm welcome to the Community Forums.

      I'm sorry to hear you've been experiencing issues with your Broadband service. I've ran some checks on our end, and everything is within specification, and I cannot see any disconnections. 

      So I can run some further, in-depth checks, I'm going to send a private message. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

      Thanks,

      • MrStrong's avatar
        MrStrong
        On our wavelength
        2 years ago

        Hi Reece. I can’t see any PMs yet. Can you resend please?