Customer support
Hello, Just recently moved home and for the first two weeks, decent connection. Then here is where all things went south. The outage started 27-4-24’ early morning. Regular updates gave 3-5hrs fix ...
Forum Discussion
Hi Paypeanuts
Thank you for your post, welcome to the Community Forums.
I'm so sorry to hear you've had a poor experience with our team following your home move. Our agents would have no reason to be dishonest about the estimated fix time of the outage and it is likely that the estimated fix date kept getting delayed, but I can certainly understand your reasoning for thinking so.
I'd really like to help and ensure everything is sorted for you - I've dropped you a PM so I can take your details and look into everything for you 😊
Thank you, Beth.
I have replied to your pm. I am going to have to record all my calls to VM in the future (I will make them aware first).