Forum Discussion

buchosmambo's avatar
buchosmambo
On our wavelength
2 years ago

Constant problems with ethernet connection - New Hub

Hi All - I am still experiencing a lot of problems with 1G package.

Approx month or two ago I received new Hub5 as old one just broke down. 

Things were bit better for few weeks but then recently online gamming became again - IMPOSSIBLE!!! I noticed that I am getting quite few post errors with new hub after the restart. Does this look normal?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14110000005.337QAM 2561
24190000005.338QAM 2562
3427000000538QAM 2563
44350000004.238QAM 2564
54430000003.437QAM 2565
64510000004.137QAM 2566
74590000004.938QAM 2567
84670000005.338QAM 2568
94750000005.438QAM 2569
104830000005.538QAM 25610
114910000005.738QAM 25611
124990000005.838QAM 25612
135070000005.738QAM 25613
145150000005.638QAM 25614
155230000005.838QAM 25615
16531000000638QAM 25616
175390000006.338QAM 25617
185470000006.338QAM 25618
195550000006.438QAM 25619
205630000006.438QAM 25620
215710000006.538QAM 25621
225790000006.538QAM 25622
235870000006.538QAM 25623
245950000006.538QAM 25624
256030000006.638QAM 25625
266110000006.538QAM 25626
276190000006.638QAM 25627
286270000006.538QAM 25628
296350000006.338QAM 25629
306430000006.338QAM 25630
316510000006.238QAM 25631
326590000006.338QAM 25632

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked3718985
2Locked38183139
3Locked381610
4Locked38170142
5Locked37198141
6Locked37175106
7Locked3818051
8Locked3816760
9Locked38213117
10Locked3815762
11Locked3813842
12Locked3813646
13Locked3813446
14Locked3815769
15Locked3813769
16Locked3813064
17Locked3812130
18Locked381279
19Locked3812011
20Locked3810810
21Locked3811510
22Locked3811128
23Locked3811325
24Locked3810723
25Locked3812120
26Locked381260
27Locked381200
28Locked381040
29Locked381040
30Locked381100
31Locked38970
32Locked381000

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159Locked406.340708528310

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000039.55120QAM 649
14310000038.55120QAM 6410
23660000038.55120QAM 6411
33010000037.85120QAM 6412
42360000037.55120QAM 6413

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0010
2ATDMA0000
3ATDMA0020
4ATDMA0000

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
141034.02KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
14OFDMA2007400000000
 

28 Replies

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  • buchosmambo's avatar
    buchosmambo
    On our wavelength
    12 months ago

    Hi David_Bn - this is not normal at all This new Hub was ok for forts few weeks and slowly started developing the same issue as the previous one. Shortly before you responded to my message I restarted the Hub as suggested by one of the members. Since that reboot I am having large PING spikes 0 something I haven't had for a long time in BQM monitor (you can see yourself) Link to live BQM here. 

    Once again we are back to square one - online gaming is imposable Please dont tell me that everything is ok because its not - whatever it is that you are monitoring at your end (your system) is not showing the true reflection of this line / connection. Its not hardware issue as I upgraded to new PS5 console - it happens on ethernet connection! And dont tell me that I have to keep restarting this hub every few days because that makes no difference at all! Your cabinet (old green style) is constantly open on our street. Can you send some one to inspect the cable please because this is also affecting our working from home!!!!

     

    The issue I am experiencing are:

    - (online gaming) extremally high ping on ethernet connection while playing on PS5 

    - when working from home (google meets works very slow/ picture quality is often very poor as well as sound)

    - some days I struggle to load websites on either laptops or mobile phone browsers - sometimes they load quick and other times it takes like 30s + to load basic BBC website. 

  • buchosmambo's avatar
    buchosmambo
    On our wavelength
    12 months ago

    Van not see anything wrong with either internal or external socket to be fair. One thing that comes to mind is that external cabinet down the road with doors being always wide opened..... stats are even worst now....

    3.0 Downstream channels

    Channel

    Frequency (Hz)

    Power (dBmV)

    SNR (dB)

    Modulation

    Channel ID

    1

    411000000

    5.6

    37

    QAM 256

    1

    2

    419000000

    5.9

    37

    QAM 256

    2

    3

    427000000

    6

    37

    QAM 256

    3

    4

    435000000

    6.1

    38

    QAM 256

    4

    5

    443000000

    6.1

    37

    QAM 256

    5

    6

    451000000

    6.4

    38

    QAM 256

    6

    7

    459000000

    6.2

    37

    QAM 256

    7

    8

    467000000

    6.2

    37

    QAM 256

    8

    9

    475000000

    6

    37

    QAM 256

    9

    10

    483000000

    6

    37

    QAM 256

    10

    11

    491000000

    6.1

    38

    QAM 256

    11

    12

    499000000

    6

    38

    QAM 256

    12

    13

    507000000

    5.8

    38

    QAM 256

    13

    14

    515000000

    5.8

    38

    QAM 256

    14

    15

    523000000

    5.8

    38

    QAM 256

    15

    16

    531000000

    6

    38

    QAM 256

    16

    17

    539000000

    6.3

    38

    QAM 256

    17

    18

    547000000

    6.4

    38

    QAM 256

    18

    19

    555000000

    6.5

    38

    QAM 256

    19

    20

    563000000

    6.6

    38

    QAM 256

    20

    21

    571000000

    6.7

    38

    QAM 256

    21

    22

    579000000

    6.6

    38

    QAM 256

    22

    23

    587000000

    6.6

    38

    QAM 256

    23

    24

    595000000

    6.6

    38

    QAM 256

    24

    25

    603000000

    6.8

    38

    QAM 256

    25

    26

    611000000

    6.6

    38

    QAM 256

    26

    27

    619000000

    6.6

    38

    QAM 256

    27

    28

    627000000

    6.5

    38

    QAM 256

    28

    29

    635000000

    6.4

    38

    QAM 256

    29

    30

    643000000

    6.4

    38

    QAM 256

    30

    31

    651000000

    6.1

    38

    QAM 256

    31

    32

    659000000

    6

    38

    QAM 256

    32

    3.0 Downstream channels

    Channel

    Locked Status

    RxMER (dB)

    Pre RS Errors

    Post RS Errors

    1

    Locked

    37

    358

    85

    2

    Locked

    37

    351

    139

    3

    Locked

    37

    324

    3

    4

    Locked

    38

    347

    168

    5

    Locked

    37

    379

    192

    6

    Locked

    38

    407

    246

    7

    Locked

    37

    363

    88

    8

    Locked

    37

    402

    232

    9

    Locked

    37

    525

    293

    10

    Locked

    37

    434

    257

    11

    Locked

    38

    446

    457

    12

    Locked

    38

    367

    263

    13

    Locked

    38

    424

    361

    14

    Locked

    38

    427

    199

    15

    Locked

    38

    409

    177

    16

    Locked

    38

    404

    156

    17

    Locked

    38

    385

    184

    18

    Locked

    38

    405

    205

    19

    Locked

    38

    473

    187

    20

    Locked

    38

    576

    213

    21

    Locked

    38

    1128

    432

    22

    Locked

    38

    1110

    710

    23

    Locked

    38

    1014

    702

    24

    Locked

    38

    1083

    679

    25

    Locked

    38

    1376

    800

    26

    Locked

    38

    2060

    1645

    27

    Locked

    38

    2597

    2350

    28

    Locked

    38

    2639

    2906

    29

    Locked

    38

    2457

    2832

    30

    Locked

    38

    2229

    2558

    31

    Locked

    38

    2070

    2030

    32

    Locked

    38

    1557

    1131

    3.1 Downstream channels

    Channel

    Channel Width (MHz)

    FFT Type

    Number of Active Subcarriers

    Modulation (Active Profile)

    First Active Subcarrier (Hz)

    159

    94

    4K

    1840

    QAM 4096

    1108

    3.1 Downstream channels

    Channel ID

    Locked Status

    RxMER Data (dB)

    PLC Power (dBmV)

    Corrected errors (Active Profile)

    Uncorrectable errors (Active Profile)

    159

    Locked

    41

    7.2

    3507960128

    738

     

     

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      12 months ago

      Thanks for reaching out to us buchosmambo, and welcome back to our Community Forums!

      Sorry to hear of the issues experienced with the connection.

      I've been able to run through a flow and found no issues with the services currently present.

      Have you been experiencing connection issues over the course of the weekend?

      Is there currently a broadband quality monitor running on your connection at all?

      Thanks,

      David_Bn

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Start from a clean sheet - do this..

    Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, Do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends. Also check that the internal wiring is ok with no kinking, chaffing or dog chews etc.
    Also, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then, switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
    Also check the Upstream QAM’s are all at 64

    Report back if the errors reoccur