Constant issues in my area
I am coming here as a last resort as I am constantly having issues in my area. Constant area fault. Engineer appointment being cancelled because of area faults. Just in December alone there has been ...
Forum Discussion
Hey Sk-user200,
Welcome to the Community Forums and thanks for the post.
Sorry to hear you have been having these issues. Whilst there is an outage present we are limited in what we can run in the mean time, with this we would ask that you allow us to reach the current estimated fix point however we would advising running the diagnostics found on our website here.
Joe
Hi Joseph
well the expected fix time was 5th January. This has now passed. And the issue is still continuing. I believe the new estimated fix time has been extended to 15th January.
I have had to buy a mobile sim router and running on that. This is totally unacceptable. I’ve been having this particular TV and Broadband issues since since 12th December. Even though it’s classed as intermittent it’s practically unusable.
I will be without internet for a whole month. Topping up SIM cards with data is not feasible for long. I was totally expecting it would be fixed by now. I had to find a solution for the holiday period with kids being home.
please can I find out what is actually happening in my area. It’s a continuous issue and fix times are always extended just before they are about to be fixed. Being on intermittent area fault for over a month is not reasonable. Before 12th December, I had 2 outages in my area just in December alone. (Beginning of December).
is there upgrade works going on or just poor repairs ?
We are very sorry that this has continued Sk-user200 we do not have access to the information regarding what exactly has caused the outage but we can assure you our team are doing all they can to resolve this for you and everyone effected.
We do have an automated compensation scheme which you can view online here for loss of service.
I am so sorry again that this is happening but please do pop back to us after the estimated fix date and we will be happy to take a look into the connections issue should they continue.
The fault code is now: F011143750
its strange that it changes to a new code after the estimated fix date passes. But it’s the same issue. I am experiencing very high latency and packet loss.
MS teams and outlook don’t work (work from home).
YouTube/Netflix keeps buffering and then it says no network.
webpages do not load and timeout.I have been in this situation for an entire month now. And every time the estimated fix date comes up a new fault code gets put on.
I am a gig1 customer and right now I have 1mbps (or less) upload speed at the moment. And about 50mbps down and at times 5/6mbps. (Wired). And sometimes it’s completely dead, speed test will not run.having provided the fault code please can you let me know what is happening with my connection.
Since end of November 2023 I have had this issue. Back to back fault codes. No changes after estimated dates. I have lost all faith in Virgin Media.
fault codes:F011143750 (6th Jan to 15th December)
F011117922 (12th December to 5th Jan)
F011106702 (4th December to 6th December)
F011098310 (28th November to 1st December)
