Forum Discussion

belle2796's avatar
belle2796
Joining in
7 months ago

Connection lost after partner engineer cut cables

Hi there, This morning we had our Hub 3 installed by a lovely engineer, finally had connection for a good few hours before I noticed it dropped off. Then heard drilling outside my house. A third par...
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jbrennand's avatar
jbrennand
Very Insightful Person
7 months ago

Have you tried the Pre-installation and delivery team directly on 0800 052 1734 ?   and they can get you another  Tech install ---  open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

  • belle2796's avatar
    belle2796
    Joining in
    7 months ago

    Yep, tried them, they also just filled out a form and told me to wait another hour for a phone call to arrange a same day engineer visit. Still no call. I have a feeling it’s not coming at all, not sure how else I’m meant to get this fixed if I can’t book an engineer visit 😞

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      6 months ago

      Hi belle2796 thanks for your post although we're sorry to hear of your concerns raised.

      We can see that since you've posted on here you've been able to get help via other means.

      If you do require further assistance then please don't hesitate to let us know!
      Many thanks