Forum Discussion

Sebsebseb's avatar
Sebsebseb
Tuning in
8 months ago

Connection keeps dropping

Good day, We had VM for a while now but last few months it keeps annoying me. So the situation is that the Internet just going for 30-60 seconds and then coming back. It is no a Wi-Fi and router (Hu...
  • Client62's avatar
    Client62
    8 months ago

    The Post Rs aka Uncorrectable errors across all Downstream channels and Upstream T3 Timeouts would be my concern ... especially if the numbers are still rising.


    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked41150307360
    2Locked40550554721
    3Locked407523217398
    4Locked418992218841
    5Locked4117011532456
    6Locked4114906127806
    7Locked41590189879
    8Locked41187107553
    9Locked41135684667

     

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    33Locked426.180386219031543

     

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0030
    1ATDMA00300
    2ATDMA001380
    3ATDMA00390
    4ATDMA001540
Zach_R's avatar
Zach_R
Forum Team
8 months ago

Hi Sebsebseb,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm sorry to hear you've been experiencing some connection issues recently. I've checked over things on our systems and I can't detect any faults currently that would explain these issues you've been facing. Are your service issues ongoing today, or have things improved since your posts?

Thanks,
 

Sebsebseb's avatar
Sebsebseb
Tuning in
8 months ago

Hi Zach_R

The issue has been ongoing for months now (since last engineers visit) and is still affecting the service. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    8 months ago

    Sorry to hear this, let me send you a DM and we can take a look.