Forum Discussion
Camperdown
7 months agoJoining in
Hi Ashleigh
An engineer visited my property today and it took him less than 5 minutes to confirm the Super Hub 4 was faulty.
He changed the hub to a Hub 5 and checked all connections etc. and everything I now working a it should be.
Had customer services actually arranged the engineer visit for 3rd June as they confirmed via WhatsApp chat then this could have been resolved ages ago.
VM connect app found the new hub within seconds.
David_Bn
7 months agoForum Team
Thanks for coming back with an update Camperdown, and we're pleased to hear that this issue has now been resolved with the replacement of the Hub 4 for the Hub 5.
Apologies that this wasn't actioned sooner, but do please report back to us if this error re-emerges for you
Thanks,
David_Bn
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